Lucid Tuition

Maths and Science tutoring that builds confidence and results.

• Over 5 years of tutoring experience

• Imperial and Bath engineering students

• Meet the tutors

• Read our reviews

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Why families choose us

Lessons with Narin

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Best suited to

A-level students and university applicants

Lessons with Agrin

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Best suited to

KS2, KS3 and GCSE students

Last updated: 2 August 2026These Terms and Conditions apply to online tutoring, entrance examination preparation and personal statement support provided through Lucid Tuition.Lucid Tuition is operated by Narin Torshakani and Agrin Torshakani.Email: [email protected]
WhatsApp: 07587 909627In these Terms:• Client means the person who accepts these Terms and is responsible for the tutoring arrangement and payment.
• Student means the person receiving tutoring.
• Tutor means Narin Torshakani or Agrin Torshakani, depending on who has been agreed to provide the service.
• Lesson includes tutoring, entrance examination preparation and personal statement support.
• In writing means by email or WhatsApp unless another method is agreed.1. Accepting these Terms
An initial enquiry or free introduction does not create a tutoring contract.Before a paid lesson is booked, the Client will be told the applicable price and given access to these Terms.A tutoring contract begins when the Tutor confirms the lesson or regular arrangement and the Client accepts these Terms in writing or makes payment after receiving them.A Student may make the initial enquiry themselves. Where the Student is under 18, a parent or legal guardian must accept these Terms and will normally be responsible for payment.2. Free introduction
New Students may book a free 15-minute introduction to discuss their subjects, goals, availability and tutoring needs.The introduction is not a full tutoring lesson and does not create an obligation to book further lessons.3. Lessons
Lessons are provided online through Microsoft Teams unless another arrangement is agreed in writing.The Tutor and Client will agree:• which Tutor will provide the lessons;
• the subject or service;
• the lesson length;
• the proposed schedule; and
• the applicable price.Lessons will normally be delivered by the agreed Tutor. Another Tutor will not be substituted without the Client’s agreement.Tutoring will be adapted to the Student’s current level, goals and progress. The Student remains responsible for attending lessons, completing independent work and preparing for examinations or applications.4. Fees and payment
The applicable prices are those displayed on the Lucid Tuition website or otherwise confirmed to the Client before booking.The standard hourly rate applies where one regular one-hour lesson per week is booked.A discounted weekly rate may apply where two regular one-hour lessons are booked each week. These lessons may take place on different days, such as Mondays and Wednesdays. The discounted price is not intended to describe one continuous two-hour lesson.The discounted rate applies only while the Student continues to have two regular one-hour lessons each week.A single cancellation does not automatically end the discounted arrangement, provided the regular two-lesson schedule otherwise continues.If the ongoing arrangement changes to one regular lesson per week, the standard hourly rate will apply from the next payment period.Unless another payment schedule has been agreed in writing, payment is due at least 24 hours before each lesson.For regular lessons, the Tutor and Client may agree a weekly, fortnightly or other payment schedule in writing.A lesson may be withheld or cancelled if payment has not been received by the agreed deadline.Any price change affecting an existing regular arrangement will normally be communicated at least 14 days in advance. The Client may end the arrangement before the new price takes effect.5. First-lesson offer
A new Student receives 50% off their first full tutoring lesson. The free 15-minute introduction does not count as the first full lesson.The offer:• is available once per Student;
• cannot be exchanged for cash;
• cannot normally be combined with another offer; and
• does not apply where the Student has previously received paid tutoring through Lucid Tuition.6. Referral credit
An existing Student or Client may receive a free 30-minute lesson credit when they refer a new Student.The credit is issued after the referred Student completes and pays for their first full-price lesson. The referred Student must identify the person who referred them when making their initial enquiry.Referral credits:• cannot be exchanged for cash;
• cannot normally be transferred to another person;
• cannot be used towards an outstanding cancellation or no-show charge;
• are limited to one credit for each new Student referred; and
• may be used towards a future lesson with the usual Tutor.Self-referrals and duplicate referrals do not qualify.7. Cancelling or rearranging a lesson
Cancellation notice is measured from the scheduled start time of the lesson.Where two weekly lessons are booked at a discounted rate, each lesson will be valued at half of the applicable weekly fee when calculating cancellation charges, refunds or credits.At least 24 hours’ notice
Where at least 24 hours’ notice is given, the lesson may be cancelled or rearranged without charge.Any payment already made will be refunded or credited towards another lesson. Rearranged lessons remain subject to the Tutor’s availability.Between 12 and 24 hours’ notice
Where between 12 and 24 hours’ notice is given, 50% of the applicable lesson fee remains payable.If the full fee has already been paid, the remaining 50% will be refunded or credited.Less than 12 hours’ notice
Where less than 12 hours’ notice is given, the full applicable lesson fee remains payable.No notice or non-attendance
Where the Student does not attend and no reasonable notice has been provided, the lesson will be treated as a no-show and the full applicable lesson fee remains payable.These charges reflect that the Tutor reserved the appointment and may be unable to offer it to another Student at short notice.Where the Tutor is able to fill the cancelled appointment, the charge may be reduced or refunded where appropriate.Serious emergencies or exceptional circumstances may be considered individually. Any reduction or waiver will be considered reasonably but should not be assumed automatically.Any statutory cancellation rights described in section 16 take priority over this lesson cancellation policy.8. Lateness
The Student is responsible for joining the Microsoft Teams lesson on time.If the Student joins late:• the lesson will still finish at the original scheduled time;
• the missed time will not be added to the end; and
• the full lesson fee remains payable.The Tutor will normally remain available for 15 minutes after the scheduled start time.If the Student has not joined within 15 minutes and has not provided notice, the lesson will be treated as a no-show and the full lesson fee will remain payable.If the Tutor is late, the Tutor will provide the full booked lesson time or arrange an appropriate replacement time, credit or refund.9. Technology and online access
The Student is responsible for having:• a suitable device;
• a stable internet connection;
• access to Microsoft Teams;
• working audio and, where needed, video; and
• a suitable environment in which to participate.The Tutor will make reasonable efforts to help with minor technical difficulties.If a lesson cannot proceed because of a technical problem on the Student’s side, the usual cancellation and lateness terms may apply.If a lesson cannot proceed because of a technical problem on the Tutor’s side, the affected time will be rearranged, credited or refunded.10. Tutor cancellations
If the Tutor needs to cancel a lesson, the Client may choose to:• rearrange the lesson;
• receive lesson credit; or
• receive a refund for the cancelled lesson.The Tutor will give as much notice as reasonably possible.Neither party will be responsible for unavoidable delays caused by circumstances outside their reasonable control. The Client will not be charged for tutoring that was not provided.11. Ending regular tutoring
Either the Client or the Tutor may end an ongoing regular tutoring arrangement by giving at least one week’s written notice.Lessons scheduled during the notice period remain booked and payable unless they are cancelled in accordance with section 7.The Tutor may end the arrangement immediately where there is:• non-payment;
• abusive, threatening or seriously inappropriate conduct;
• repeated non-attendance;
• a safeguarding concern;
• misuse of lesson materials or recordings; or
• a serious breakdown in the tutoring relationship.Where the Tutor ends the arrangement, any prepaid amount for lessons that will not be provided will be refunded.12. Students under 18
Where the Student is under 18:• a parent or legal guardian must accept these Terms;
• the parent or guardian is normally responsible for payment;
• the parent or guardian should remain reasonably contactable during lessons; and
• the Tutor may communicate with the parent or guardian about attendance, progress, administration or safeguarding.A Student under 18 may make the initial enquiry and communicate directly with the Tutor where appropriate for arranging and participating in lessons.The Student and anyone present during a lesson must behave respectfully and appropriately.The Tutor may stop a lesson where conduct is unsafe, abusive, seriously disruptive or inappropriate. Depending on the circumstances, the lesson fee may remain payable.Where the Tutor has a genuine safeguarding concern, relevant information may be shared with the Student’s parent or guardian or an appropriate authority where necessary.13. Lesson materials
The Tutor may provide notes, question sheets, worked solutions, feedback and other educational materials.These materials are provided for the Student’s personal educational use only.Unless written permission is provided, materials must not be:• sold;
• published or uploaded publicly;
• distributed to other students or tutors;
• edited and presented as someone else’s work; or
• used commercially.Copyright and other intellectual property rights remain with the Tutor or the original rights holder.14. Recording lessons
Lucid Tuition does not routinely record lessons.The Client, Student and anyone else present must not make an audio, video or screen recording without the Tutor’s prior written agreement.Where recording is specifically agreed, its purpose, storage and permitted use must also be agreed in advance.15. Academic work and outcomes
The Tutor will provide the service with reasonable care and skill. However, no particular grade, examination result, university offer, admission test result or academic outcome can be guaranteed.The Tutor will not:• sit an examination or assessment for the Student;
• dishonestly complete assessed work on the Student’s behalf;
• provide false information for an application; or
• assist with plagiarism or other academic misconduct.Personal statement support consists of planning, guidance, feedback and editing support. The Student remains responsible for the accuracy, truthfulness and final content of their submission.16. Statutory 14-day cancellation right
Where the Consumer Contracts Regulations apply, the Client has the right to cancel the overall tutoring contract within 14 days without giving a reason.The cancellation period ends 14 days after the day on which the contract is entered into.The Client may cancel by sending a clear statement to [email protected]. The model cancellation wording at the end of these Terms may be used, but its use is not compulsory.Where the Client asks for tutoring to begin before the 14-day period ends:• the Client expressly requests that the service begins early; and
• if the Client later cancels, the Client must pay a proportionate amount for tutoring already provided before cancellation.Where a one-off service is completed in full during the cancellation period, the right to cancel that completed service may end once it has been fully provided, provided the Client requested the early start and acknowledged this consequence.Any refund due following statutory cancellation will normally be issued within 14 days.This statutory right is separate from cancelling an individual scheduled lesson. Where the statutory right applies, it takes priority.17. Privacy
Personal information is handled in accordance with our Privacy Notice.18. Complaints
Any concern should first be raised with the Tutor as soon as reasonably possible.Formal complaints may be sent to [email protected].Please provide:• the Student’s name;
• the date of the relevant lesson;
• a description of the concern; and
• the outcome being requested.We will investigate the complaint and aim to respond within 10 working days.Nothing in these Terms affects the Client’s statutory consumer rights.19. Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for fraud or death or personal injury caused by negligence.Lucid Tuition is not responsible for:• academic outcomes that depend on the Student’s own work, attendance or performance;
• problems caused by inaccurate information provided by the Client or Student;
• loss of access caused by the Student’s device or internet connection; or
• losses that were not reasonably foreseeable when the contract was made.These Terms do not exclude the Client’s right to receive services performed with reasonable care and skill.20. Changes to these Terms
These Terms may be updated where reasonably necessary to reflect changes to the service, prices or legal requirements.Material changes affecting an existing regular arrangement will be communicated in advance.The version accepted when the lesson or arrangement was booked will continue to apply unless a change is agreed or required by law.21. Governing law
These Terms are governed by the law of England and Wales.The courts of England and Wales will have jurisdiction, although a consumer living elsewhere may also have rights under the mandatory laws that apply where they live.MODEL CANCELLATION WORDING
You may use the following wording to cancel the overall tutoring contract during the statutory 14-day cancellation period. Send it by email to [email protected].Subject: Cancellation of tutoring contractI give notice that I wish to cancel my tutoring contract.Client’s name:
Student’s name:
Date the contract was agreed:
Date of cancellation:

Last updated: 2 August 2026This Privacy Notice explains how Lucid Tuition collects and uses personal information.Lucid Tuition is operated by Narin Torshakani and Agrin Torshakani.Email: [email protected]
WhatsApp: 07587 9096271. Who this notice applies to
This notice applies to:• students;
• parents and guardians;
• people making enquiries;
• current and former clients;
• people providing reviews or referrals; and
• visitors who submit information through our website.Students may make enquiries themselves. Where a Student is under 18, their parent or guardian will normally be involved before paid lessons begin.2. Information we collect
We collect only the information reasonably needed to respond to enquiries, arrange lessons and provide tutoring.This may include:• the name of the person making the enquiry;
• the Student’s name;
• email addresses;
• WhatsApp or telephone numbers;
• the Student’s age or year group;
• subjects and examination boards;
• current grades, predicted grades or academic level;
• topics requiring support and academic goals;
• work, questions or documents shared for tutoring;
• lesson dates, attendance and progress notes;
• relevant emails and WhatsApp messages;
• university course, entrance examination or personal statement information;
• payment dates, amounts, references and payer names; and
• information about discounts or referral credits.Payments are normally made by bank transfer. We keep only the limited payment information needed to identify payments, maintain records and resolve payment queries.3. Learning and accessibility information
A Student, parent or guardian may choose to tell us about a learning need, disability, health condition or accessibility requirement where it is relevant to tutoring.We do not routinely request detailed medical information.Any relevant information voluntarily provided will be used only to adapt the tutoring service and support the Student. Where required, we will rely on explicit consent to use this information.4. Reviews and testimonials
Where permission has been provided, we may publish limited information such as:• a first name or initials;
• whether the reviewer is a Student or parent;
• the subject studied;
• grade or progress information; and
• the review or testimonial.Permission may be withdrawn by contacting us.5. Website and enquiry form
Our website enquiry form collects the information entered by the person submitting it, such as their name, contact details, year group, subject and message.We receive this information so that we can respond to the enquiry and discuss tutoring.The website is hosted using Carrd. Carrd may process limited technical information needed to host, operate and protect the website under its own privacy policy.We do not intentionally use the website to profile visitors or display personalised advertising.If we later add optional analytics or advertising tools, we will update this notice and request consent where required.6. How we collect information
We normally receive information directly through:• the website enquiry form;
• email;
• WhatsApp;
• Microsoft Teams;
• introductory calls;
• lessons and lesson discussions; or
• documents and work shared for tutoring purposes.We may receive basic information through a referral where the person making the referral has permission to share it.7. How we use information
We use personal information to:• respond to enquiries;
• arrange introductory calls;
• understand the Student’s tutoring needs;
• schedule and provide lessons;
• send Microsoft Teams links and lesson materials;
• communicate through email and WhatsApp;
• prepare appropriate teaching materials;
• monitor attendance and progress;
• provide feedback;
• process and record payments;
• administer discounts and referral credits;
• manage cancellations and complaints;
• maintain appropriate business and tax records;
• protect Students, Tutors and the tutoring service; and
• comply with legal or safeguarding responsibilities where applicable.We will not use personal information for an unrelated purpose without a valid reason and appropriate notice.8. Our legal bases
UK data-protection law requires a lawful basis for using personal information.We may rely on:• Contract: to respond to tutoring requests, arrange and provide lessons, communicate, share materials and manage payment.
• Legal obligation: to maintain required business and tax records or comply with other legal responsibilities.
• Legitimate interests: to manage appointments, maintain appropriate lesson records, resolve complaints, protect the service and deal with legal claims.
• Consent: to publish testimonials, send optional marketing, use agreed recordings or use certain learning, health or accessibility information.Where we rely on consent, it may be withdrawn by contacting us. Withdrawal does not affect anything lawfully done before consent was withdrawn.9. Children’s information
Many Students using Lucid Tuition are under 18.We take particular care with children’s information and aim to:• collect only what is reasonably needed for tutoring;
• use it in the Student’s best interests;
• explain how information is used in clear language;
• keep parents or guardians appropriately involved;
• avoid using children’s information for advertising or profiling; and
• protect information from unnecessary disclosure.We may communicate directly with a Student where appropriate for enquiries and lessons. Where the Student is under 18, we will normally involve their parent or guardian in payment and the formal tutoring arrangement.10. Who we share information with
We do not sell personal information.Information may be shared where reasonably necessary with:• Narin Torshakani or Agrin Torshakani, depending on which Tutor provides the lessons;
• a Student’s parent or guardian where appropriate;
• Carrd, which hosts the website and enquiry form;
• Microsoft services used for email, lessons and sharing materials;
• WhatsApp and Meta where WhatsApp is used for communication;
• the financial institution used to receive payments;
• an accountant, insurer or professional adviser where necessary;
• safeguarding organisations or emergency services where necessary to protect someone; and
• courts, regulators or other authorities where disclosure is legally required.Information is shared only where there is a reasonable and lawful reason to do so.11. Information processed outside the United Kingdom
Some technology providers may process information in countries outside the United Kingdom.Where required, information will be handled using safeguards recognised under UK data-protection law.12. How long we keep information
We keep personal information only for as long as reasonably necessary.Our usual retention periods are:• Enquiries that do not lead to lessons: up to 12 months after the last communication.
• Contact details, lesson records and routine communications: normally up to two years after the final lesson.
• Payment and tax records: for as long as required for accounting and tax purposes.
• Reviews and testimonials: while they remain published or until permission is withdrawn.
• Complaints, disputes or safeguarding information: for as long as reasonably necessary in the circumstances.Information may be kept for longer where a complaint, payment dispute, legal claim or safeguarding matter remains ongoing.When information is no longer needed, it will be deleted or anonymised where reasonably possible.13. How we protect information
Personal information may be stored within the email, Microsoft Teams, WhatsApp and payment services used to operate the tutoring business.We take reasonable steps to protect this information, including:• securing our devices and services;
• limiting access to the Tutor who needs the information;
• using the security features provided by our service providers;
• keeping devices and software reasonably up to date; and
• deleting information when it is no longer required.No online service can be guaranteed to be completely secure, but we use measures appropriate to the limited information we hold.14. Marketing
We do not send optional marketing messages without an appropriate lawful basis.Messages about enquiries, lessons, scheduling, payments, materials or an existing tutoring arrangement are service communications rather than marketing.A person may ask us to stop optional marketing messages at any time by contacting [email protected].15. Your rights
Depending on the circumstances, you may have the right to:• request a copy of your personal information;
• have inaccurate information corrected;
• ask for information to be deleted;
• ask for its use to be restricted;
• object to certain uses;
• receive certain information in a portable format;
• withdraw consent where consent is being relied upon; and
• complain about how your information has been handled.Some rights are subject to legal conditions and may not apply in every situation.Requests should be sent to [email protected]. We may ask for enough information to confirm the requester’s identity before responding.16. Complaints
Please contact us first if you have a concern about how personal information has been handled.Email: [email protected]You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.17. Changes to this notice
We may update this Privacy Notice if our services, technology providers or legal responsibilities change.The updated version will be published on the website with a revised “last updated” date.